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Year : 2022  |  Volume : 24  |  Issue : 2  |  Page : 61-66

Physician and patient satisfaction of otolaryngology virtual clinic during the COVID-19 pandemic: The qatif central hospital experience

1 Department of ENT, Qatif Central Hospital, Al Qatif, Saudi Arabia
2 Head of Preventive Medicine Administration at Public Health Administration, Qatif Health Network, Saudi Arabia

Correspondence Address:
Dr. Mohammad Al Eid
Dhahran Jubail Branch Rd, Al Iskan, Al Qatif, 32654
Saudi Arabia
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/sjoh.sjoh_3_22

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Introduction: A virtual clinic was implemented to replace routine outpatient visits for all specialties during the peak of COVID-19 in the area as a protective measure to patients and medical staff to limit the virus's spread. Objectives: The objective of the study was to determine the response and efficacy of the virtual clinic and measure patient and physician satisfaction. Methods: A study of virtual clinic response and patient and doctor satisfaction with telemedicine consultations was undertaken in the otolaryngology department of Qatif central hospital, where telemedicine consultations replaced scheduled outpatient consultations. Patient and doctor satisfaction was rated on a scale from 1 (least satisfied) to 5 (highly satisfied). Statistical analysis was conducted using SPSS 23.0 software. Results: During this study, there were 398 scheduled virtual clinic appointments. The response rate was 79%. Not answering the virtual clinic phone call was twice as likely to occur during morning clinics than during afternoon clinics (odds ratio [OR] 1.95, 95% confidence interval [CI] 1.14–3.345, P value 0.015). Adults (15–60 years old) had higher odds of not answering appointment phone calls than children (≤14 years old) (OR 2.38, 95% CI 1.28–4.42, P value 0.006). Patients' satisfaction levels were obtained for 310 (98.7%) patients' virtual clinic consultations; 96.8% of these patients were satisfied (scale 4–5). Physicians' satisfaction levels were completed for 309 (98.4%) virtual clinic consultations, and 94.2% of physicians were satisfied (scale 4–5). Conclusion: Patients and doctors found the otolaryngology virtual clinic an acceptable solution for maintaining continuity of care during the COVID-19 peak in the area.

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